FAQs
1. Who are we?
VAPEAU specializes in offering high-quality disposable vape products, providing a more convenient smoking alternative for customers worldwide.
2. Where do you ship from and where do you ship to?
We ship from New South Wales (NSW) and Queensland (QLD), delivering to customers across Australia.
3. How old do I have to be to purchase a vape?
You must be 18 years of age or older to purchase a vape.
4. How long does shipping take?
Shipping times vary depending on your location in Australia, typically taking between 1 to 5 business days.
5. Are VAPEAU products authentic?
Yes, all VAPEAU products are genuine and sourced directly from reputable manufacturers. We are dedicated to delivering safe and high-quality products to our customers.
6. How can I place an order on VAPEAU?
To place an order, visit our website, choose your desired products, add them to your cart, and proceed to checkout. Enter your shipping information, and we will process your order promptly.
7. What payment methods are accepted?
We accept a variety of payment methods, including credit cards, debit cards, Stripe, Afterpay, and bank transfers.
8. Is international shipping available?
Yes, we offer international shipping to numerous countries.
9. How much does shipping cost?
Shipping costs vary based on the delivery address and the shipping method chosen. Typically, express shipping is $16, and standard shipping is $12 within Australia.
10. How do I track my order?
After your order is shipped, you will receive a confirmation email containing a tracking number. This number allows you to monitor the progress of your shipment on the courier’s website. We primarily use Australia Post for our deliveries, and you can conveniently track your order at auspost.com.au.
11. What is your return policy?
We accept returns within 30 days of receipt if the products are unused, unopened, and in their original packaging. Please refer to our detailed return policy on our website.
12. How do I initiate a return?
To initiate a return, please contact our customer service team via email or WhatsApp, as provided on our website. We will guide you through the necessary steps.
13. How long does it take to process a refund?
Refunds usually take 5-7 business days to process after we receive and inspect the returned product.
14. Is my payment information secure?
Your payment information, including credit and debit card details, is securely processed by reputable third-party services such as Stripe or Afterpay. We do not store any of your payment details on our servers, ensuring the highest level of security and privacy for your financial information. Only your address information is retained and used solely for the purpose of fulfilling your order and ensuring precise and timely delivery.
15. Can I change or cancel my order?
You can change or cancel your order before it is handed over to the courier. Please contact our customer service team as soon as possible for assistance.
16. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately. We will arrange for a replacement or refund for you.
17. How can I contact VAPEAU customer service?
You can reach our customer service team via email at [email protected] or via WhatsApp at +61406643387. We are always ready to assist you.
18. Where is VAPEAU headquartered?
Alongside our online store, VAPEAU also has a vape shop and warehouses in Brisbane and Melbourne to offer the best support for our customers.
19. Can I get advice on which product to choose?
Absolutely, our customer service team is always ready to provide advice and help you choose the right product for your needs and preferences. Please contact us for assistance.