Delivery and Shipping Information
Delivery Policy
We are currently a leading supplier, ensuring that customers receive high-quality products, reasonable prices, and quick delivery times.
Our aim is to provide you with the best possible shipping options across Australia, ensuring that your orders arrive promptly and securely. Here are the details of our delivery policies:
Free Shipping
Enjoy free shipping on all purchases over $200 across Australia. We strive to deliver to our customers with the highest level of responsiveness.
Estimated Shipping Times
- Express Shipping: 1-3 business days via Australia Express Post.
- Standard Shipping: 5-12 business days within Australia.
- International Shipping: 8-14 business days.
Delivery Time Frame
The overall delivery time frame consists of two parts:
- Processing Time
This includes order verification, quality check, and packaging. All orders are forwarded to our warehouse for processing, which may take 1 business day.
- Shipping Time
This refers to the time it takes for items to be shipped from our warehouse to the destination address. After processing and leaving the warehouse, items usually take 2-5 business days to arrive. However, please note that delivery times may vary based on postal services and public holidays.
Tracking Your Order
All shipments are fulfilled through reliable trackable services. We primarily use Australia Post for our deliveries, and you can easily track your shipment on their website at auspost.com.au. Once your order is dispatched, you will automatically receive a tracking number via email, usually within 12 to 24 hours. If you need further assistance with your tracking number, please contact us at [email protected].
Customer Support
If you have any questions or concerns, please don’t hesitate to reach out to us. We are here to assist you and ensure that your shopping experience with VAPEAU is smooth and satisfactory.